PRIVACY POLICY

Last Updated: October 21, 2026

Welcome to Infosky Mart (“Company”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application (Android/iOS), or make purchases through our e-commerce platform (collectively, the “Platform”).

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

A. Personal Data You Provide directly to Us

Contact Information: Name, email address, phone number, shipping address, and billing address.
Account Credentials: Username, password, security questions, and account preferences.
Transaction & Payment Data: Payment details (processed securely via third-party payment gateways), order history, items in your cart, delivery preferences, and return/refund requests.
Communication Data: Feedback, product reviews, customer support messages, and survey responses.

B. Information Collected Automatically

When you navigate through or interact with our Platform, we may automatically collect details about your device and usage patterns:

Device Information: IP address, operating system, browser type, device identifiers, app version, and hardware model.
Usage Data: Pages viewed, products searched for or viewed, time spent on pages, clickstream data, referring website addresses, and app interaction analytics.
Location Data: Approximate location derived from your IP address or precise location data if you grant permission via your mobile device.

C. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to enhance your browsing experience, remember user preferences, analyze site traffic, and deliver personalized ads. You can manage or disable cookies through your browser or device settings.

2. How We Use Your Information

We use the collected information for the following business and operational purposes:

Order Processing & Fulfillment: To process transactions, fulfill orders, send order confirmations, process payments, and arrange shipping and deliveries.
Account Management: To create, manage, and secure your Infosky Mart user account.
Customer Support: To respond to your inquiries, resolve disputes, process returns/refunds, and provide technical assistance.
Personalization: To tailor product recommendations, promotional offers, and search results based on your preferences and browsing history.
Marketing & Communications: To send updates, newsletters, marketing materials, special offers, and promotional notifications (you can opt out at any time).
Platform Improvement: To monitor usage trends, analyze platform performance, fix technical bugs, and improve user interface and user experience.
Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance: To comply with applicable legal obligations, tax laws, accounting standards, and regulatory requests.

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with trusted third-party service providers and partners only in the following circumstances:

Service Providers & Logistics: With courier and delivery services, payment gateway processors, web hosting providers, cloud storage providers, and customer support vendors to execute business operations.
Marketing & Analytics Partners: With third-party analytics providers (e.g., Google Analytics) and advertising platforms to show relevant ads and measure campaign effectiveness.
Legal Requirements: If required by law, court order, subpoena, or government regulation, or to protect the rights, property, and safety of Infosky Mart, our users, or others.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Payment Security & Data Protection

Secure Payment Processing: We prioritize your financial security. Infosky Mart does not store full credit/debit card numbers or sensitive payment details on our servers. All transactions are processed through encrypted, PCI-DSS-compliant third-party payment gateways.
Data Security Measures: We implement industry-standard technical, physical, and organizational security measures—including SSL/TLS encryption, secure server infrastructure, access controls, and regular vulnerability assessments—to safeguard your personal data.
Disclaimer: While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, tax, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request correction or updating of inaccurate or incomplete personal data.
Deletion: Request the erasure of your personal data, subject to legal and contractual exceptions.
Opt-Out of Marketing: Unsubscribe from promotional emails or SMS messages using the “Unsubscribe” link provided in our communications or by updating your account settings.
Push Notifications: Disable push notifications on your Android/iOS mobile device through the device settings.
Cookie Control: Modify your browser settings to reject cookies or alert you when cookies are being sent.

7. Children’s Privacy

Our Platform is not intended for use by children under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately, and we will take steps to delete such information.

8. Third-Party Links & Services

Our Platform may contain links to external third-party websites, plugins, or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies or practices. We encourage you to read the privacy policy of every website you visit.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our legal obligations or operational practices. Any changes will be posted on this page with an updated “Last Updated” revision date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

Company Name: Infosky Mart
Data Protection / Privacy Officer: Privacy Team
Email: support@infoskymart.com
Customer Care: +91 8882244403