RETURN AND REFUND POLICY

Last Updated: October 21, 2026

At Infosky Mart (“Company”, “we”, “us”, or “our”), customer satisfaction is our top priority. We strive to deliver high-quality products and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

This Return and Refund Policy outlines the terms, conditions, and procedures for returning items, requesting exchanges, and receiving refunds for orders placed on our website and Android mobile application (collectively, the “Platform”).

1. Return Window

Standard Return Period: You have 7 to 14 days from the date of item delivery to initiate a return or exchange request.
Damaged / Incorrect Items: If you receive a damaged, defective, or incorrect product, you must report it within 48 hours of delivery with clear photo/video proof to qualify for an immediate replacement or refund.

2. Conditions for Returning an Item

To be eligible for a return, replacement, or refund, the item must meet the following conditions:

Original Condition: The item must be unused, unwashed, unworn, unaltered, and free of any signs of wear, stains, or damage caused post-delivery.
Original Packaging & Tags: The product must be returned in its original product packaging along with all original tags, labels, manuals, warranty cards, freebies, and accessories included in the shipment.
Proof of Purchase: You must provide a valid order number, tax invoice, or purchase receipt.

Note: Returns that do not meet these criteria may be sent back to the customer at their expense or rejected.

3. Non-Returnable & Non-Refundable Items

For hygiene, health, and safety reasons, certain categories of products cannot be returned or refunded once delivered, unless they arrive damaged or defective:

Perishable goods (food items, beverages, flowers, etc.)
Personal care, cosmetic, and hygiene products
Innerwear, lingerie, swimwear, and socks
Customized, personalized, or made-to-order items
Downloadable digital products or software licenses
Gift cards, vouchers, and promotional items
Products marked specifically as “Non-Returnable” or “Final Sale” on the product detail page

4. How to Initiate a Return

You can request a return easily through our Platform or by contacting customer support:

Option A: Via Account Dashboard (Recommended)

Log in to your Infosky Mart account via the website or Android app.
Go to My Orders and select the relevant order.
Tap on Return / Exchange next to the item you wish to return.
Select a reason for the return, upload clear photos (if damaged or incorrect), and choose your preferred resolution (Exchange / Refund).
Submit the request.

Option B: Via Customer Support

If you encounter issues or checked out as a guest, contact our support team at support@infoskymart.com or via our hotline with your Order ID, product details, and reason for return.

5. Reverse Pickup & Shipping Charges

Reverse Pickup Service: Once your return request is approved, our logistics partner will attempt reverse pickup from your registered delivery address within 2 to 5 business days.
Shipping Fees:
- If the return is due to a damaged item, wrong product sent, or manufacturing defect, Infosky Mart will cover all return shipping and replacement costs.
- If the return is due to customer preference, size choice, or change of mind, a nominal return shipping/handling fee may be deducted from your final refund amount, or you may be required to ship the item back to our facility.

6. Verification & Quality Check (QC)

Upon receiving your returned parcel at our fulfillment center, our team will conduct a Quality Check (QC) inspection within 48 to 72 hours.

If the product passes inspection, your refund or replacement will be processed immediately.
If the product fails inspection (e.g., missing tags, signs of usage, or missing accessories), the return request will be rejected, and the item will be shipped back to you.

7. Refund Process & Timelines

Once your return is inspected and approved, your refund will be processed as follows:

Payment Method Used	Refund Destination	Expected Timeline (After Approval)
Credit / Debit Card	Original Card Account	5 – 7 Business Days
Net Banking / UPI	Original Bank Account / UPI ID	2 – 4 Business Days
Digital Wallet	Original Wallet Account	24 – 48 Hours
Cash on Delivery (COD)	Bank Transfer / Store Credit	3 – 5 Business Days (after providing bank details)
Infosky Mart Wallet / Store Credit	Customer Account Balance	Instant – 24 Hours

Note: The exact time taken for funds to reflect in your bank account depends on your financial institution’s processing timelines.

8. Replacements & Exchanges

Size/Color Exchange: If you wish to exchange an item for a different size or color, subject to stock availability, an exchange request can be raised via the App/Website.
Out of Stock: If the replacement item is out of stock, a full refund will be issued to your original payment method or as store credit according to your choice.

9. Order Cancellations

Cancellation Before Dispatch: You can cancel an order free of charge at any time before it enters the processing/dispatch phase via My Orders > Cancel Order.
Cancellation After Dispatch: Once dispatched, orders cannot be canceled in transit. You must refuse delivery upon courier arrival or initiate a return after receiving the package.

10. Contact Us

For any questions, clarifications, or assistance regarding our Return and Refund Policy, please reach out to us:

Company Name: Infosky Mart
Email: support@infoskymart.com
Customer Support Line: +91 8882244403
Customer Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM
Return Facility Address: Gurgaon